## Aircall app

### Table of Contents

- Connect Aircall with Attio
- Call a record in Attio
- Automated notes for Aircall calls
- FAQ

Available on all plans.

**Admins** can install the Aircall app.

Once installed, **all members** can use it.

Connect Attio with Aircall to make phone calls to your person records through the Aircall dialer.

## Connect Aircall with Attio

Note that you must be a workspace admin to set up the Aircall app. Follow these steps to integrate Attio with Aircall:

1. Click on your workspace name, select **Workspace settings** from the dropdown, then **Apps** in the sidebar.
2. Find the **Aircall** app and click **Install**.
3. Click **\+ Connect**, which will take you to Aircall.

4. Log in, and click **Authorize** to allow Attio to access your call information.
5. Click **\+ Add numbers**, select the phone number you want to use, then click **Confirm** and **Add numbers**.
6. Once done, you should see the new connection to Aircall is **Connected**.

## Call a record in Attio

Once you've set up the app connection, you must have [Aircall Workspace for Desktop](https://aircall.io/download/) downloaded and open to make a call. Follow these steps to make a call:

1. Open the person or company record page for the contact you want to call. Make sure a phone number has been added to the person record’s phone number attribute.
2. Click the **Call** button in the top-right corner. If you're calling from a company record, choose the team member you want to call.

call-record-aircall from Attio on Vimeo

3. If the Aircall app isn’t already open, you will be prompted to open it. The phone number from Attio will be pre-filled in Aircall.
4. Choose the line you want to call from, and click **Call now** in Aircall to start the call. Details like the person's job title and location will appear in Aircall.

### Power dial from Attio

You can add people from Attio to an Aircall dialer campaign to automatically import their phone numbers into a dialing list, enabling efficient outbound calling:

- From **People** or any list of people, select the checkboxes next to the people you want to power dial.
- Click **More**, then **Add to dialer campaign**.
- When you're ready, navigate to the **Power Dialer** from the Aircall app and **Start session**.

## Automated notes for Aircall calls

Once Attio is connected to Aircall, a note will automatically be added to a person's record in Attio within a few minutes of any successful call made through Aircall, even if the call wasn't initiated from Attio. Notes are also created for inbound calls.

**Note:** For call notes to sync, the person record must already exist in Attio with the correct phone number. The integration won’t create new records, and calls made before a record was created will not be synced.

Notes created from Aircall will include:
- The name of the team member who placed the call in the title
- The date and time (in UTC time zone) that the call was placed
- The length of the call
- Whether or not the call was answered
- Any notes taken within Aircall during the call

## Frequently asked questions

### I've connected Aircall and can make calls, but the notes aren't populating. How can I fix this?

### I have an Aircall account, but I'm getting an error when trying to make calls: "You need an Aircall user account to make calls". How can I fix this?